Returns
All purchases that need to be returned for either an exchange or refund, have to be received in our office no later than 15 days after receipt of delivery.
We cannot accept laundered or altered garments. Items that have been Embroidered cannot be returned, unless the items Embroidered were incorrect due to our error. Therefore the item will have to be returned for the correction at no cost to the Customer.
Any items being returned for a refund, that are not received in our office within 15 days of receipt of delivery will only be issued a credit and not a refund. ( minus shipping and handling costs) The items will also be subject to a 25% restocking fee. Therefore, we ask Customers to please try on their garments as soon as the items are delivered to avoid any extra unnexpected costs and dissapointment. Items that are being returned for exchange, will not be subject to the 25% restocking fee, but will have to pay the extra postage of new items being sent back to you.
Refunds are minus any shipping and handling fees on the order, and will be issued within 30 days of receipt the items in our office. Postage on items sent back to our office, that are being returned for an exchange or refund are the responsibility of the Customer.
Before any items are to be returned, please contact our office first, so notations on Customers' orders can be made and prepared for refund or credit as soon as the items are received in our office. If Customers do not call in prior to returning items, the refund/credit or exchange will take that much longer. When shipping back any items, we request you ship the items either with a Courier such as UPS or Fedex so that a tracking number will be issued to you for delivery guarantee purposes.
Items that are shipped with the Post Office without the the purchase of either Registered or Certified Mail options, may not have the Guarantee of Proof of any Delivery that they need. A $0.40 Proof of Delivery Slip is no form of Guarantee of Delivery, and claiming back from the Post Office on the items lost enroute to our office will be very difficult and time consuming for you. Please ship responsibly.......
